Product Care

Burning a candle

• Always follow the product-specific safety label supplied with your candle; if the label differs from this guide, follow the label.
• On the first burn, let the wax melt evenly across the full surface only within the maximum burn time on the label, to prevent tunnelling.
• Stop burning when the manufacturer's minimum wax level remains — usually about 1 cm of wax — and never let the candle burn down to the base.
• Follow the wick advice on the label. If the label asks you to trim the wick, trim it to the length it states (often about 5 mm) before each burn, and remove any debris from the wax.
• Never burn a candle for longer than four hours at a time, or for longer than the label allows if that is shorter.
• Let the candle cool completely before you handle or move it.
• Burn on a heat-resistant surface, away from draughts, children, pets and anything flammable, and never leave a burning candle unattended.

Keeping a fragrance

• Store fragrances upright, away from direct sunlight and heat, to protect the composition.
• Keep the cap on when not in use.
• Apply to pulse points; avoid rubbing, which can alter how the fragrance develops.

When a candle is finished

Once the wax is spent, clean the vessel with warm soapy water and reuse it as you wish. Do not pour leftover wax down a drain.

Something not right?

If a product arrives damaged, defective or different from what you ordered, contact our concierge and we will resolve it. Our Returns & Refunds policy explains what to include.