ECLA VITA

Customer Care

Everything you may need after placing an order — delivery, returns, gifting, product care and account support — in one calm place.

• 01Orders & DeliveryWhere we deliver, how long it takes and how to follow your order.
• 02Returns & RefundsEligibility, conditions for candles and fragrances, and how refunds work.
• 03GiftingSending directly to a recipient, personal messages and corporate orders.
• 04Product CareHow to burn a candle and store a fragrance so it lasts.
• 05ECLA CircleThe rewards programme: earning, redeeming and membership benefits.
• 06Account & PrivacySign-in, marketing preferences, your personal data and our Privacy Notice.Privacy Notice
• 07Corporate & BespokeVolume gifting, co-branded and made-to-order pieces.
• 08Contact ECLA VITAReach our concierge by WhatsApp or email.