ECLA VITA
Delivery
From our Riyadh fulfilment centre to your door — or theirs.
Delivery across Saudi Arabia
All orders are fulfilled from Riyadh, Saudi Arabia, and we currently deliver throughout the Kingdom of Saudi Arabia only. GCC and international shipping are not offered yet.
Riyadh
Estimated delivery within Riyadh is 1–2 business days after dispatch. This is an estimate, not a guarantee.
Rest of Saudi Arabia
Estimated delivery to the rest of Saudi Arabia is 3–5 business days after dispatch. This is an estimate, not a guarantee.
Free delivery from SAR 300
Standard delivery is free for orders of SAR 300 or more after applicable discounts.
Standard delivery below SAR 300
The standard delivery fee for orders below this threshold has not been finalised yet. Please contact customer care to confirm it before placing an order; any configured delivery charge is always shown clearly at checkout, before payment.
Any delivery charge is always shown before payment, so you can review the full total before confirming an order.
Gift deliveries
You can send an order directly to a recipient by marking it as a gift at checkout and entering their details. Gift orders are delivered to the recipient's address and are not sent with pricing paperwork.
Personalised, bespoke and made-to-order pieces may need additional preparation time before dispatch.
Order tracking
You can follow your order and its status from your account. If you checked out as a guest, contact us with your order number and we will check its progress for you.
Changing a delivery address
Contact us as soon as possible after ordering. We can update the delivery address while the order has not yet been dispatched; once it has left our fulfilment centre the address can no longer be changed.
Delivery delays
Delivery estimates may be affected by public holidays, peak periods, address problems or circumstances outside ECLA VITA's reasonable control. Where a delivery is delayed, we will keep you informed and help resolve it.
Failed delivery attempts
Please keep the delivery phone number reachable around the estimated date. If our delivery partner cannot reach you or the address is inaccessible, the parcel may be returned to us; contact us and we will arrange a further attempt where possible.
Damaged parcels
If a parcel arrives visibly damaged, please report it within 3 days of receipt where reasonably possible, with your order number, a description and photographs of the product and packaging. This does not remove any statutory rights available to you under Saudi law.
Need help with a delivery?
Our concierge can help with tracking, addresses and anything else about a delivery. Share your order number and we will take it from there.